• Re-evaluate established guest journey to enhance guest experience
  • Role play and adjustments to achieve a higher level of customer service
  • Re-evaluate standard operating procedures
  • Advise on payroll, salary, comissons and incentive programs
  • Revise continues improvement process
  • Workshops and detailed training sessions with a long term action plan to ensure the implementation to achieve outstanding customer satisfaction
  • Provide staffing rotas and cross department training
Developing best in class services procedures including empowerment of employees to exceed guest expectations to win long term loyalty.