- Re-evaluate established guest journey to enhance guest experience
- Role play and adjustments to achieve a higher level of customer service
- Re-evaluate standard operating procedures
- Advise on payroll, salary, comissons and incentive programs
- Revise continues improvement process
- Workshops and detailed training sessions with a long term action plan to ensure the implementation to achieve outstanding customer satisfaction
- Provide staffing rotas and cross department training
Developing best in class services procedures including empowerment of employees to exceed guest expectations to win long term loyalty.